how long does it take for my full refund/exchange to be processed?
this partially depends on the courier or shipping method that you choose when returning your product. Upon receiving your order, you will have 30 days from the delivery date to contact us to initiate the return of that product and place it in the post. Once it is received on our end, we'll notify you by email. We aim to process refunds within 3 business days after receiving them into our warehouse. Depending on your bank or credit card provider, it can take several business days for them to process the refund into your account, or onto your card.
for product exchanges, we request that you email us with the style that you would like instead when you are initiating the return of your current product. Once it is received on our end, we will inspect it and notify you by email of our decision on whether it follows our return policy. If it is cleared then we will ship your new product by Sendle or Australia Post.